How do I discuss and report problems in my property?
Rubus only delivers the platform and cannot assist with complaints and issues in your property. Use the message or cases functionality in your aftermarket buyer portal.
No matter what the issue is—whether it’s a broken air conditioner or a loose window handle—only your vendor can assist you with repairs or service.
Rubus provides the software platform, so our website chat and support team are unable to help with property-specific issues.
To resolve a problem with your property, you have two options:
1. Contact your vendor directly through your buyer portal. Simply go to the “Messages” section and send a direct message.
2. If you have an issue covered by your warranty, use the “Cases” section in the Aftermarket module in your buyer portal. Here, you can create a new case, add photos and a detailed description to provide your vendor with all the information needed for a fast resolution.
If you do not see the Aftermarket module in your portal, please use option 1 to contact your vendor and ask to be invited to this feature. Providing as much detail as possible helps your vendor address your issue efficiently.